Frequently Asked Questions

When can I see the Attendees?
The Attendee List will go live on April 19th. You can view the attendee list from your dashboard. From this point, you will be able to contact attendees and arrange meetings either online or in-person. 

Can I view the seminar sessions on demand?
Yes! We offer a week of pre-show content, launching May 9th which is available to all registrants via this online event platform. For any content taking place in-person, this will be captured and made available via the online platform no more than 24 hours later. You can take a look at all sessions on offer via the ‘Agenda’ tab.

How to send a message to an attendee?
If you would like to message an attendee, you can either click on their profile, or click on the * on their contact card to see the messaging option. 

How do I send a meeting request to an attendee?
To send a meeting invite, you can either click on their profile, or click on the calendar icon on their contact card to see the messaging option.

Can I contact other exhibitors on the platform?
Yes, you can go to an exhibitor's company profile and send a message directly to the company, or select a team member to send a message to.

How many meeting requests can I send?
You can send an unlimited number of meeting requests, but we encourage you to monitor how many you send, and to keep track of how many responses you receive

How many products can I upload?
You can upload up to 50 products. The Admin Team Member can add products directly within your company’s profile
to add products to your company’s profile.

Can I see who has viewed my profile?
Yes, you will be able to see who has viewed your profile in your dashboard. If you are the Admin Team Member, you will also be able to see who has visited your company profile as well as your personal one. 

I am the company admin, how do I add my team members? 
You need to register your team members via the Exhibitor Resource Center. Once they are registered they will receive an email to login to the platform 

I am the company admin, how do I switch from my personal profile to the company profile and vice versa? 
At any time, you can switch between your company and personal profile. Click on the top right corner where you can see your profile picture/company logo to toggle between both. 

How do I let attendees know when I’m available for meetings? 
In your profile, you can view your calendar. You then have the option to block out the times you are unavailable. 

How do I invite a colleague to attend a booked meeting?
There is an invite link on the top right corner of your confirmed meeting. Copy this link and send this to your colleague.

What time does the virtual event run? 
The virtual event will run daily from 07:00 – 22:00 EDT. You do not need to be available for the whole duration, this is to cater for the various time zones of attendees. Please make sure to update your agenda with the times that you are available.

I’ve forgotten my password, can I reset it? 
Yes, to reset your password, click on the text to reset on the login pop up window.  

I’m having trouble with the platform, who can I contact?
Please contact our customer services team, and they will be happy to help. You can reach us per E-mail: cphiexhibitor@informa.com

Can I customize the notifiactions I want to receive?
Yes, please go into your personal profile and click on settings. There you will be able to turn on/off notifications.

I've accidently registered myself as visitor, how do I register myself as an exhibitor?
Please contact our customer services team, and they will be happy to help. You can reach us per E-mail: cphiexhibitor@informa.com

How to update my personal profile?
You can update your personal profile under the Profile tab in the top right hand corner. There you can update your profile information & contact details​, and add a profile picture to be easily recognised

How to update my company profile?
As an Admin Team Member, you can edit your company profile and products page. Go to your Company Profile in the top right hand corner, and once you click on Edit Profile, you can add your company logo, company desciption, company contact details and add products.

How to delete team members?
To delete Team Members, please contact Customer Service.

How to upload products?
As an Admin Team Member, you can add products. Click on Products from your Company Profile view. From there you can easily add products.

What is the best size/ format for images?
For images:Supported formats: PNG, JPG, JPEG, Aspect Ratio 1:1. File size: up to 2MB. For other files: Supported Formats: PDF, DOC, DOCX, TXT, XLS, MP3, BMP, JPG, PNG. File size: up to 10MB

What is the difference between CPhI Online and the Online Event Platform?
CPhI Online is an online directory that runs throughout the whole year. The Online Event Platform is specifc to CPHI North America and will run May 9-27th, 2022.

Customer Service Contact details
Please contact our customer services team, and they will be happy to help. You can reach us per E-mail: cphiexhibitor@informa.com

How can I filter the companies that most interest me?
When you view the Attendee List, you can use the filters  to best find who you want to contact and meet.​